It is important for you to understand the process of switching from one Page Plus plan to another, because the process does not happen the same exact way from one particular plan to another. An upgrade to a “higher” plan takes effect immediately, whereas a switch to a “lower” plan will take place on the renewal date of the current plan. This “hierarchy” method of switching plans will be consistent across all current and future monthly plans.
Switching to a Higher Plan
To switch to a higher plan, you must first load the PIN of the higher plan to your account. When switching to a higher plan, the change will take effect immediately. For example, if you are switching from The 12 plan to The 55, you must first load the The 55 PIN to your account. Upon submittal, your account will immediately upgrade to the The 55 plan. To get the most value out of your current plan, it is suggested to wait until the renewal date of your current plan before upgrading.
Switching to a Lower Plan
To switch to a lower plan, you must first load the PIN of the lower plan to your account. When switching to a lower plan, the loaded PIN will stack on the account until the renewal date of the current plan, at which time the plan will switch. For example, if you are switching from The 55 plan to Talk n Text 1200, you must first load the Talk n Text 1200 PIN to your account. Upon submittal, the Talk n Text 1200 PIN will stack on your account until the renewal date of The 55 plan, at which time your account will switch to the Talk n Text 1200.
Switching to the Standard Plan
To switch from a monthly plan to the Standard plan, you must request it through Customer Service. Loading a Standard plan card/PIN does not automatically switch the account from a monthly plan to the Standard plan.
Monthly plans can renew by loading a monthly bundle PIN or by adding a cash balance on your account. So, if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew normally.
Additional Plan Information
Reinstating a Monthly Plan After Non-Renewal
If your monthly plan does not renew for whatever reason, your account may get automatically moved to the Standard plan. Since your account will not automatically get switched back to the previous monthly plan by simply adding the dollar amount of the plan to your account, you need to purchase and load an actual monthly plan PIN onto your account in order to return to the monthly plan.
Suspending Your Phone Number Will Cancel Your Monthly Plan
If you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly plan will be lost. When the account is restored, it will be restored with the Standard plan, and a new monthly plan PIN will need to be loaded onto the account to return to the monthly plan.