How do I set up and use my voicemail with H2O?

1. How do I set up my voicemail?

  1. Press and hold 1 from your wireless phone to access your voicemail.
    * Once you set up your voicemail, you may access your account by dialing from any other touch-tone device.
  2. Follow the prompts and select 1 for English or 2 for Spanish.
  3. The system will ask you to enter your personal pass code. (think of an easy to remember pass code and enter it when prompted)
  4. The system will prompt you to record your own personal greeting or to select a standard greeting.
  5. After hearing, “the person who you are calling has a voicemail that has not been set up yet, goodbye” interrupt this greeting by holding down the *key
    * In order to avoid being charged as a call, please call your H2O® Wireless number from another phone while your H2O®Wireless phone is turned off.

2. How do I listen to my voice messages*?

  1. Dial your wireless phone number.
  2. Press 1 if calling from your wireless phone.
  3. Enter your pass code.
  4. The system will automatically play the new voice messages.
    Airtime charges apply when using these features from your wireless phone.

3. How do I listen to my voice messages from another phone?

  1. Call your H2O® Wireless phone number from another phone.
  2. When you hear the greeting press the * key.
  3. Enter your pass code.
  4. The system will automatically play the new voice messages.

4. How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code?

Contact Customer at 1-800-643-4926 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.

5. What are the short cut keys for my voicemail box?

  • Press ‘1’ to play messages
  • Press ‘1’ to replay last 3 seconds of a message
  • Press ’11’ to replay current message from the beginning
  • Press ‘2’ to pause/continue a message
  • Press ‘3’ to fast forward 3 seconds
  • Press ’33’ to skip to the end of a message
  • Press ‘7’ to delete a message
  • Press ‘9’ to save a message
  • Press ‘2’ to record a message
  • Press ‘3’ to change a greeting
  • Press ‘4’ to access personal options

6. Can I get my voicemail in Spanish?

This depends on how you set up your voicemail initially. If you selected 2 for Spanish then your voicemail will in Spanish. If you would like to change your language selection, you can do so by resetting your voicemail settings. Please call your voicemail and follow the prompts to reset your settings.

7. How do I send calls directly to my voicemail?

To send an incoming call to voicemail, press the ‘end call’ key (normally marked in red) on your phone. Some phones will display an option to send to voicemail as well. If this appears, highlight that option and press ‘OK.’